An absolute nightmare. BEWARE what you get from this site.I had an unfurnished apartment and purchased a few Wayfair products (a desk, desk chair, TV stand, and this couch) that arrived last week. After the items arrived, I slept on the couch and woke up in the morning with three strange bites in a line. They were clearly NOT mosquito bites. It turns out that this is the classic bed bug bite formation. I had an exterminator come that day. Within minutes, he found evidence of bed bugs - a bed bug nymph crawling across the couch. We each took photos of the nymph. He says this finding, plus the bed bug bite, which would have come from a separate bug further along in the life cycle (i.e., capable of feeding on your blood while you sleep), is clear-cut evidence of an early-stage infestation and that the apartment needs to be treated....immediately.I called Wayfair, expecting full support. I spoke with Erica, who said she was ready to help. However, when I provided photos, she questioned them: "This could just be lint." By now, the exterminator is gone. Fortunately, the photos were "Live" iPhone photos, and I converted them to video to show a bug clearly crawling on the couch. The inspection cost $80, but the entire treatment cost $800. Wayfair declined to cover the treatment and is only covering the inspection. (Make it make sense.) They are having me send back the infested couch to FedEx so it can eventually infect more items (?) in order for me to even get a refund on the couch.UNBELIEVABLE. I ended up spending multiples of what I thought on this couch. It is worth going somewhere else where the quality is higher so that this doesn't happen to you. I understand these things can happen with couches and beds, but you'd expect to be fully taken care of. Not with Wayfair.
