I have been dealing with Wayfair on a defective loveseat that needs to be returned. It’s actually 2 loveseats, since The beginning of July. I purchased them for my elderly Mom. I also paid for assembly. Because the items are defective, they are to be returned. The problem we face is, they want the loveseats DISASSEMBLED and boxed back up for returning. My Mom is elderly, on oxygen and uses a walker. Wayfair cares nothing about that. They said the item must be disassembled and boxed. Well, I couldn’t find boxes large enough for the loveseats. I contacted the few furniture stores in my Moms city. They did not have boxes. I was informed the furniture comes wrapped. I contacted Wayfair and received permission to wrap the loveseats. I paid someone to wrap the furniture. I contacted Wayfair to let them know the furniture was wrapped. The lady asked for pics of the DISASSEMBLED wrapping. I informed her we didn’t disassemble once the wrap was approved. Now I’m told, I’ll need to unwrap, disassemble, wrap THE PIECES, take pics and send before pick up. I will have to come out of pocket AGAIN for WAYFAIR’s defective product! This is the reply I received from Wayfair:“We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of service we aim to provide for our customers, and we apologize for any inconvenience caused. We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you. You can do this by visiting .”YOU MUST AIM to provide this service if this is the service I am continually receiving.
