wayfair

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Frustrating Cancellation Experience…

Frustrating Cancellation Experience with Wayfair**I recently had a disappointing experience with Wayfair that I feel needs to be shared. I initiated the cancellation of my order (#4301760962) due to shipping delays of over 15 days. While I understand that delays can happen, the lack of timely communication from Wayfair made the situation even more frustrating.After I requested the cancellation, I received a notification stating that my order had been canceled, along with a promise of a refund of $199.50 within 3-5 business days. It’s unacceptable that I had to take the initiative to cancel my order due to their inability to deliver on time.This entire experience has left a sour taste in my mouth. If you value reliable service and timely updates, I would recommend looking elsewhere. Wayfair really needs to improve their communication and handling of customer orders. I won’t be returning anytime soon!

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Date of experience: Sep 20, 2024