If I could leave less than 1 star review I would!Ridiculous experience right off the start!Customer support is no support, general answers, all about “we do not guarantee this and that” and just ending the chat, they probably got tired of me trying to figure out why I can’t get what I paid for on time, or my money back for “extra fast” delivery. I wanted to surprise my husband with new bed before holidays, total order was over $1100, I ordered 3 items, paid extra for express delivery. Two items with no express delivery is in the way, but the one with express delivery is still hasn’t even been shipped yet, even though it shows delivery today (dec 17th).And they told me not to worry, no more than 10 days it will be updated! Really!!?? Too much for express delivery! I asked for the money back for express delivery as the item hasn’t even left the warehouse yet, but they refused. General answers, left me as a customer angry and frustrated!!Never again will I pay for upgraded service in any way. Will see when the item with express delivery will come if it even will. First time ordering there and already disappointed with it!!!!Update:It’s Dec 22, and the item is still hasn’t left the warehouse facility in GA. I’ve requested a refund for express delivery via calling customer support, they “registered” my request but no one other updates yet. I also called to request a refund for an item, at this point I don’t need that item and planning to request a refund and return it without even opening it. How long will it take to get my money back? I don’t know. PS: two other items bed frame and mattress are good quality and arrived as was expected (without express delivery). But the rest of it is a mess. I just want my money back for “express delivery” and item! An update February 2025: Got refund back for an item because I did not even opened a box, it was pretty easy via pick up option. Also got refund for an express delivery which wasn't provided. Thanks!
