I ordered a couch in September. I received an email on 10/3/24, 10/30/24 and 11/28/24 saying there was a “delay” and an apology and option to cancel the order. It is now 1/3/25 and the website NOW says there is a “back order”. My estimated delivery date has been pushed multiple times and it is now 1/25 -1/28 AND THEY WON’T CANCEL AND REFUND MY PURCHASE?!? Apparently it is too far along in the process haha are you kidding me?! I have the option to return it once it arrives which will probably be another 4 months from now. This is an ABSOLUTE JOKE. I honestly can’t believe they are allowed to operate like this?
