wayfair

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I would give a negative review if I…

I would give a negative review if I could: They confirmed via email my delivery date and time and delivery never came, I called and they report box was damaged and I would not be receiving my delivery today although I waited all day and they confirmed via email. When I requested to cancel my order they said that wasn’t possible but I could return purchase and pay a return fee (I don’t know how I can return an item I never received) First and last time customer. I would suggest going with another company….. save yourself the time and aggravation.Not to mention I was on the phone for over an hour and was hung up on and had to call back.No kind of attempt at a resolution just of well you’ll have to be rescheduled.

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Date of experience: Jan 30, 2025