wayfair

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L-shaped sofa

On 6/8/25 I ordered 82.2 inch corner sofa, L-shaped sectional sofa. The price was 355.99. The order was confirmed with a delivery date of 6/14/25. I didn't receive ny further communication from Wayfair. On the 14th I looked to see what time it would be delivered, only to find out that the order was cancelled. When I called customer service I was told that it had been out of stock and a new shipment had just arrived that day. I was offered the choice to reorder the sofa, but would have to pay the higher price, which was 1,249,99. I asked why was the discontinued sofa still listed on the website and why was my order accepted. The higher priced sofa was also listed at that time. The same sofa listed twice at two different prices. They refused to honor the original contract.

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Date of experience: Jun 07, 2025