Do not use Vrbo to book anything they will not give you your money back for any reason they will make an excuse for everything! We basically got scammed when we booked our trip for Tulum, Mexico and we had lots of proof that the place we booked was uninhabitable. It was a construction zone, wasn’t safe, trash everywhere, one of the trees on the property fell, and we were left without power throughout the house and didn’t get it back till late at night. People were falling everywhere and our food got spoiled because of this and people got hurt. We got a message from the host basically saying that we were going to at least get our money back for one night if we didn’t leave a negative review. We left a bad review because it’s not right for them to be scamming people and we never got any of our money back! This is absolutely unacceptable and how are people getting scammed on your app. Company is obviously not doing a very good job doing background checks. I will never again use this company or any other company associated with them!!
