We've stayed at some great properties, but anytime we have an issue that needs to be addressed by VRBO, it's a nightmare. Customer service is non-existent. It's a foreign call center that barely speaks English. You may get lucky and get a good property, but you're in for a miserable experience if you actually need their help with something. I liked Homeaway, but VRBO not so much. I'll be doing my best to find local rental companies in the future.
