This company, which is really EXPEDIA, offers no protection to its customers. I made a reservation for one night at a property in PA, but received no details of the address, could not manage my booking online nor connect with the property owner so I swiftly called Vrbo customer service (twice) to notify of the disservice and request a full refund. Yet, I was told that any request for full refund had to be approved by owner who they could not reach either. I was therefore left with nothing, an unresponsive owner and a company that takes no responsibility on the quality of their services. I filed a complaint on BBB, where I discovered thousands of complaints that Vrbo did not even responded to. This company has extremely low ratings everywhere so I wonder how they are still able to offer their services. I do not recommend it at all.
