VRBO is a tech company, with poorly written software, disguised as an alternative to hotels. There is one way to talk to a human and the wait time is ridiculous. If a property owner cancels a reservation out may be impossible to process a refund. I have up and just reported the problem to my credit card company. The best thing that could happen to this outfit is for the code writers to be suffocated in their sleep in their mother's basements where they live. I'll stick to hotels at the same prices where someone else makes the beds.