vrbo

1.2
1.2 from 2.0K Reviews and Ratings
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WORST EXPERIENCE EVER!!!

if I could give it 0 stars I would. Expedia, PLEASE DONT RUIN YOUR REPUTATION ON VRBO!!!!!!!! First of all, DON'T PLACE YOUR ORDER ON EXPEDIA. THEY WON'T SYNC YOUR ORDER TO VRBO! Placed an order for 51 nights total worth over $15000 dollars. The host called and said the property was no longer available and I needed to ask vrbo for a full refund. Called 3-4 times. They won't do anything to cancel the order and yet 1 customer service told me that my order is non-refundable. The only way to get my money back is to contact the host to ask them for a refund. To me, this is pure fraud already. I paid all the money, I didn't get what I reserved. Vrbo lacks control over their host, their customer service replied to several of my questions with all CAPS letters too.

1
Date of experience: Nov 07, 2023