we were a group of ten people who were expected to be gathered from all over the world for Xmass in Miami , I made my reservation for a vacation rental four months in advance. Prior to making my reservation, I messaged the host to ask how he would guarantee that he wouldn't cancel his property. He responded by assurance that he wouldn't cancel his property by the time we gather in Miami. I trusted his word until thirty days before our departure, at which point the prices of the hotels and vacation rentals increased. At that point, the host cancelled our reservation with a full refund without providing a valid explanation, and VRBO didn't have any services. Given these unforeseeable circumstances, Vrbo didn't offer us any services, they left us without any assistance or direction, and didn't provide us any credit for the price difference. Their customer service was incredibly nasty and horrible; we will never try this website again or trust them. They didn't care about our time, money, or budget between the time we tried to save money by booking earlier and the pick season when all prices are gone.pls avoid using their application and planning your trip based on your reservation they are truly not trustworthy
