I'm a small, one-unit short-term rental owner.I have had a listing on VRBO for 7 years. Recently, there was a disaster near the location of our listing, but it did not impact our listing. However, VRBO chose to incorrectly display that our listing was potentially impacted when it wasn't at all.Worse, as people cancelled bookings, VRBO offered no help to defend our refund policy.Worse, when local government asked us to briefly pause new bookings, and the pause function at the VRBO website didn't work (error), we had to reject bookings.Rejecting bookings is bad in the VRBO algorithm and they can curate this for exceptional circumstances, but VRBO chose to ignore these circumstances and allow their algorithm to punish our decision to follow the government request.Consequently, VRBO quickly went from winning 90% of our business to 30% and still falling.
