First time signing up for Vrbo and I asked a host a question about their property. I was simply enquiring and was not in a position to be confirming a booking. 1 minute later I received an email from Vrbo requesting payment for my 'booking'. Trying to connect with someone to sort the issue on live chat was exhausting, I was told there was nothing they could do if the host 'pre-approves' the booking. I am now left concerned I will have to pay for a property I was not in a position to book, and left wishing I never looked on Vrbo. I will definitely never be using this company again.
