vrbo

1.2
1.2 from 2.0K Reviews and Ratings
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SCAM website - do not book your holiday on here.

SCAM website. During the booking process it didn't indicate at any stage that I was being charged in USD!I reside in Australia, was booking an Australian property, with Australian contact details and at no point anywhere on their homepage or in a pop-up did it ask me to confirm my region/currency. It didn't show the currency before the dollar sign on the website or in my booking confirmation email. Completely misleading! Avoid this website!!I have raised this issue with Vrbo who say that their currency defaults to USD as their head office resides in the United States, however this does not matter! They need to be transparent with customers on the currency being charged.I have raised with the ACCC and continue to dispute the situation with Vrbo.Vrbo caused me a lot of stress while pregnant on a holiday over Christmas and NYE, which was meant to be relaxing. I have never had an experience like this with any other booking platform so will never book on Vrbo again.

1
Date of experience: Dec 27, 2023