As I'm sure many people have posted here, the site is full of bait and switch scammers, and vrbo is totally in colusion with the scammers and will do everything to avoid refunding, despite legal requirements to. They also apparently don't do any background checks on the hosts, because the person who scammed me has active criminal cases against him for the way he manages properties including poisoning the air and water of an entire town and arson, as well as civil cases for selling counterfeit products, injuries related to said products, and insurance fraud (see arson above). see Wired's "The Explosive Legacy of the Pandemic Hand Sanitizer Boom" for all the wild details of the man who scammed me.
