Booked accomodation via Vrbo as part of a trip for my wife's birthday present. Shortly after booking, it was cancelled (refund generated) by the property owner who messaged me to say the property was closed/may not be available for a year and that she had reported this to Vrbo and spent time with them to ensure it would not be available for booking. It appears Vrbo kept it listed, given that I booked it! So basically they were advertising - and took payment for - something that wasn't available.To rub salt into the wounds, I booked it through a cashback site where I was due £100 bonus for a successful booking which I now won't receive given it has been cancelled. I complained to VRBO about this stating I would expect a £100 voucher by way of recompense, but they got back to me saying I'd be getting precisely nothing, nil, nada.The first time I tried to complain was verbally, but the agent didn't seem to be able to relay the complaint properly, so she generated an email template for me to put it in writing. Whatever the content was did not work on my phone so I responded to the email. When I rang back to check on progress they said they had no record of it!!Even if they didn't agree with issuing me £100 voucher, youd've thought there would have been a gesture of good-will made given the terrible customer experience, but nothing.I won't be going anywhere near this company again.
