Horrible! I will never book with VRBO again! In mid-February 2024, I booked a two-bed apartment in San Diego for two couples. I inquired on the VRBO platform about the parking situation in mid-February. The host did not respond to me or the subsequent inquiry by a VRBO agent about parking.The listing stated the host would contact me about entry three days before check-in He never did, nor did he respond to my inquiries on the VRBO platform, or by telephone call (VRBO gave me his number). At least six VRBO Agents unsuccessfully tried to contact him by phone and email three days and two days before check-in.Because the other couple was flying in from out of town and we were driving hundreds of miles to the apartment, VRBO’s response that “if you show up and you can’t get in, we will help you rebook that evening” was absolutely inadequate and bad business policy.I was therefore on the hook for the entire payment of the booking. I was told if I canceled, I would not get a refund.The host then went onto the listing and removed the verbiage that stated he would contact me three days before check-in. He then canceled the listing after I and two other agents again unsuccessfully tried to contact him. I have lost all confidence in VRBO. Obviously, they did not vet the host. Their lack of responsibility for enforcing check-in policies, and the requirement that I had to show up at 4 pm to an unknown location (I had the address but not the apartment number) in order to get rebooked or a refund is shocking and appalling. It was an infuriating experience that took hours of my time. I will NEVER use VRBO again.
