I’ve used VRBO successfully in the past, but my recent dismal and costly experience using them last month to find a vacation property in Mérida, Mexico convinced me to never visit their website again. They offer zero support if their end user gets ripped off by an unscrupulous property owner who first said my booking dates were available. So I gave them my payment info. They immediately responded that those dates weren’t available after all. So I booked a different property. The next day the first host emailed me a confirmation for the original dates. When I explained I had made a different reservation, they said they weren’t refunding my payment because it was too late to cancel even though the check-in date was still over 3 weeks away. I got stuck paying over $700 for a property I never used. Don’t trust VRBO…they’ll ruin your vacation.
