vrbo

1.2
1.2 from 2.0K Reviews and Ratings
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They cancelled our reservation!

We made reservations through VRBO in March to visit Club Wyndham in Flagstaff Arizona in July. No problem making the reservation and paying for it but then on June 10 we received an email that our reservation has been cancelled! We didn't cancel it. Either Live Suite or Wyndham did. We learned to never to do business with Live Suite either. Meanwhile we would call VRBO and they would tell us that we still had the reservation! We couldn't get a straight answer from anyone and you can't even talk with anyone at Live Suite - it's all texts. We really felt like we were being scammed. Finally 2 days later we were reimbursed part of our money. Still waiting for reimbursement from VRBO. They told us they overbooked! What? They didn't know this in March? So they held our money for 3 months. We will never go through VRBO again. It doesn't even deserve 1 star.

1
Date of experience: Jun 09, 2024