I had rented and paid in full for a vacation property. We were due to arrive on May 29,2024. Our son died unexpectedly on May 24, 2024. I notified the property owner within 24 hours of our son's passing. I hoped for a refund since we had to pay for our son's funeral. We are not wealthy preople.The property owner has refused to return any of our money. Needless to say we are heartbroken and devastated over the loss of our son.We did not purchase trip insurance so she doesn't HAVE to reimburse us, but anybody with a heart would have done so. Avoid this woman Stephani Guzzardo. She has several condos in St. Augustine so be aware.
