WARNING!!!! Do not use this company at all. Booked a property and received confirmation of property being booked. Spoke to customer services to confirm check in and they were going to chase. Booked flights and drove to property. Was early so rang host to which was answered by a stunned host that did not have any information of the booking and has not used VRBO for over 10 years?? refund was issued and we were stranded in Spain with no accommodation (a young family of 4). Spent over 10 hours of first day of holiday on numerous calls with VRBO. Refund issued and could take up to 7-15days for refund? so stranded in Spain with no money and place to stay. VRBO booked a hotel for us for 3 days and after that it was up to us to find alternative arrangements bearing in mind refund may not be in our account until due back? No cooking facilities in hotel, in 2 sperate rooms for stay, all inclusive but we were room only with food and drink prices being very expensive (no money within budget for this) completely ruined holiday with stress of finding alternative accommodation and finding funds to use. No support from any of the customer service personnel and their attitudes were a complete disgrace towards us as customers. Told that I could not speak to anybody higher and put on hold numerous times throughout over 20hrs of calls. Then to be told they would just keep putting me on hold??? Stranded in Spain with nothing thanks to VRBO. we as a family are completely appalled by this disgrace of a company.No inconvenience support or funds to help with food during hotel stay.
