They were great for years when all went well, but this year, the first time I had a problem with a house, they took the info, promised a call-back and I never heard from them again by phone or after follow up emails with the complaint #. Their web site is horrible (it's impossible to find either a house you rented or how much you paid for it, even under "account" or "my trips". I had to call to get this basic info.) And they approved the posting of a house that was incomplete (no photos of kitchen or moldy bathrooms) and inaccurate (a non-existent hot tub was listed).
