As a host, renting to strangers can be intimidating. While most guests are great, occasionally you encounter a difficult person, and it can quickly turn into a nightmare, with no real support. The customer service experience is incredibly frustrating, you’re passed from one representative to another, with no resolution in sight. It feels like they don’t understand the issue, and each person gives you a different answer. In the end, it’s a complete waste of time, leaving you bitter because they profit from your efforts but don’t provide the protection you need when things go wrong.
