vrbo

1.2
1.2 from 2.0K Reviews and Ratings
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I will never book again with VRBO

I will never book again with VRBO. My booking for a holiday July 2025 was booked, confirmed and deposit paid 500 euros in Oct 2024. Then I discovered 2 days ago that 9 days after my booking our dates were changed but without any communication. A one time pass code had been activated but not by us.When we contacted Host they didn't say we had changed dates but that their agent had booked someone in for our dates. Suspicious. Although our booking had been guaranteed they choose a longer stay wirh another customer over our booking. Had I not noticed it would have ruined our holiday next year. VRBO was not very helpful. Not risking booking again with them.

1
Date of experience: Dec 26, 2024