Host misrepresented their property stating it is 'Pet Friendly'. I booked and paid a substantial deposit. The host them messaged saying the dog was not allowed inside the villa.I immediately requested a refund which the host refused to act upon within the required 48 hours.VRBO online chat were completely useless saying I had to continue to wait to get my money back. I asked for the Complaints Procedure to make a formal complaint to be told they don't have one!Only when I said I would report the transaction as fraudulent did the refund miraculously appear.Like many hundreds of other reviewers on Trust Pilot I'll never use VRBO again.
