I recently booked a chalet in Tignes Les Breviaries called 'Crystal Ridge' through VRBO. The chalet was described to us as 'ski-in/ski-out' and in the event there isn't much snow, it is only 100m from the Boisses gondola (this was also verified by the host through VRBO before I booked). Both of these statements are categorically untrue. The chalet is no where near a piste and it was 500-700m from the Gondola which is an issue when you have young kids and a partially sighted guest. In addition to this, the water pump/pipes in the boiler room on the ground floor where the washing machine is situated were leaking. There was water all over the floor which had been soaked up with towels and blankets. They all had a stench of stale water. At one point the water leaked out into the main ground floor area and we had to mop it up with our own allocated towels. These were not replaced despite asking 3 times. The kitchen was full of broken crockery which we asked to be removed - this request was ignored and on checkout, i insisted the managing agent had a look and their solution was to put the pile of broken items back on top of the fridge and leave them to the end of season!! The carpets throughout were dirty and stained, the bathtubs had mould around the silicon and the car park and ski/boot room are actually about 100m away from the chalet!I have liaised extensively with the host 'Poplidays' and VRBO, neither of whom are prepared to make a proper partial refund for the deliberately misleading description. AND on top of this, Poplidays attempted to get me to sign a legal agreement containing a non-disclosure clause to prevent me leaving a review!! Funnily enough, VRBO won't allow my review to be posted either!DO NOT USE VRBO or POPLIDAYS (France)Update: Your 'dedicated team' have completely failed to help, i've already been liaising with them on a daily basis basis. The VRBO 'book with confidence' guarantee which protects for material misrepresentation of the property description is completely meaningless as a chalet described as 'Ski-in/Ski-out' when it is nowhere near a piste and is impossible to access by ski is indeed a material misrepresentation. I'm now pursuing the matter with the bank and the trading ombudsman.
