My Experience with VRBO and Host Demetrice Brown – BewareI had an extremely disappointing experience with VRBO and one of their hosts, Demetrice Brown of DS Brown Investment, regarding a property located at 743 N 32nd St, Milwaukee, WI. I attempted to reserve a stay through VRBO, but the process was frustrating and ultimately unethical.The listing for this property did not display a cancellation policy, as VRBO claims should be standard. Due to the absence of this policy, I reached out directly to Mr. Brown and asked if I would receive a full refund should I choose to cancel. He clearly stated, “Yes.” Based on that assurance, I canceled the reservation. After doing so, Mr. Brown ceased all communication and refused to return my deposit.To make matters worse, VRBO then claimed that according to their cancellation policy—not the property’s—my refund was not eligible. They did refund taxes and fees, which only further contradicts their explanation and adds to the confusion. The conflicting information between VRBO and their host, along with the lack of accountability, was incredibly frustrating and unprofessional.This experience reflects poor business practices and a lack of integrity from both VRBO and Mr. Brown. I caution others to be extremely careful before booking with this company or this host. I will not be using VRBO again.
