Don’t use this site if you’re an owner. It is a low cost operation that sends you to a call centre in India or Egypt if you have a technical issue and the people who answer are not able to identify the issue, let alone solve it.They decided to keep over €7,000 of rental owing to me because I had allegedly not provided them with my banking details, even though they assured me several times that I had provided them correctly and they’d been verified. No matter how many times I’d input my bank details and they were accepted, the next day I’d get an automated message saying I hadn’t provided the information so could not get paid.I am now having to ask the tenants I got through them to seek alternative accommodation and compensation from them, and to cancel all other bookings made through them, for which VRBO is penalising me 10% of the rental. So not only do I lose revenue at the height of the season, but I am also penalised and get very bad reviews from the tenants for something that is entirely VRBO’s fault.And if I close my account, then I lose the small chance of ever getting a payout from them.All in all, could not really be any worse. If it were possible to rate them with zero stars, that would be my honest appraisal.
