vrbo

1.2
1.2 from 2.0K Reviews and Ratings
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Appalling service

Appalling service. Rubbish experience. Misleading property descriptionsFirstly, I tried to book a week's holiday, it showed as available, so I contacted owner of the property, who did not respond within the required 24 hrs. I then booked and paid for another place using the 'immediate confirmation' facility. When I checked the details re parking and access to swimming pool as they appear on the listing, I was told the pool is a public one, within half an hour, and parking was in the public car park.I cancelled and booked and paid for a third place, only to be contacted by the agent 3 days later , saying the booking had to be cancelled because the property was being sold.This website is a complete farce with unreliable hosts and inaccurate descriptions.

1
Date of experience: Jun 20, 2025