Booked a property via Vrbo and received no information from the host. Messaged numerous times so decided to call and no answer. The host finally answered 2 days before arrival and advised the property had a leak and we weren’t able to stay. Contacted Vrbo for a cancellation who were utterly useless… they required confirmation from the host that they were happy to cancel as there was no cancellation refund on the reservation… after >8 phone calls between the host and vrbo it was finally resolved.Worst company to deal with
