victoriassecret

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False advertising and poor customer service

I now see why Victoria’s Secret have such a low trust pilot rating.My daughter shops there regularly and has always wanted a pair of their very over priced pyjamas which are beyond her budget or mine.She was excited to find them around half price on their website.When we tried to purchase they were changing to full price in the basket despite showing a lower price below her colour choice.I contacted them for help and was told it was a ‘glitch’ causing them to falsely advertise this price. They won’t honour it and couldn’t care less about the misleading advertising.Very disappointing from a well known brand.

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Date of experience: Nov 16, 2022