Hi Victoria's Secret gosh your a hard lot to contact.Over 2 weeks ago I received my lovely order. 10 items ordered, packing slip stated 9 sent…only 8 infact were sent. Packing slip showed no inventory list, no details of who packed it just a simple “9 items sent “I’ve been waiting ever so patiently for “ the resolution “ to this which the lovely isai in customer care promised me more than 2 weeks ago . The resolution being the $94 worth of items missing to be sent .He noted the delay could be due to moving of the warehouse?Hope the move has gone well and your all settled in and your inventory team can now review footage of the packing area to acknowledge that my order was infact short 2 items.Now human error in packing an order during this busy move I can completely appreciate . What I can’t appreciate is the total lack of acknowledgement of this error from any one beside poor isai who half the time doesn’t know if he works for bath and body works or Victoria's Secret as he’s greeted me from both in various emails.Being made to feel like a liar who has to prove missing items after buying in good faith from a supposedly reputable seller?Ofcourse you were thought of as a reputable seller until I read your reviews and discovered this is far from an isolated incident.. infact a large chunk of your reviews are from customers who have experienced this exact issue. Along with the complete lack of accountability.Now we all now how long a complaint with the ACCC can take to progress but none the less it has been lodged along with copies of your reviews to this “ missed items effect” curious to see see who gets us to a resolution first. Them or yourselves.
