At the onset of the COVID-19 pandemic, I opened accounts for both my wife and myself so I could pay my vendors and she could collect fees from the students she tutors. My first transaction, the very first day, went fine. My second transaction, the second day, was denied with no explanation given. After resubmitting the payment unsuccessfully several more times and even trying a small "test" payment to my wife's account, I contacted VENMO customer support. After a 30-minute wait on HOLD, the rep told me he did not now why my transaction was denied and could not access that information. End of conversation. I was left in a stupor. Next, I e-mailed Support and explained what had happened on my telephone call. A day later, I got back a response that was almost verbatim to the one the phone rep had given me, as if they are all reading from a script. They don't know why my transactions are being denied and cannot offer any assistance.My checking account has plenty of cash in it to cover the piddly transactions i was trying to make. The account had been authorized by VENMO and, as I said, my first transaction went fine. Venmo insisted they weren't experiencing problems due to COVID-19.So how do you run a business like this and survive even one day?
