HORRIBLE CUSTOMER SERVICE!!!I tried to create a new account. However, whoever had my phone number before me had a Venmo account. I have been dealing with a rep/agent by the name of Hershey. Was told to provide documentation of my number. Per the request, I emailed MANY documents but Hershey states unable to read. The documents I emailed to Hershey, provided my phone statements that shows my cell phone carrier's name, my name, the phone number and when the phone number became mine (May 2020), my complete address and even my email address. I asked for a supervisor to call me, but was informed that their phone system was down. Right. How convenient. As such, since Hershey won't do the right thing by rectifying this matter accordingly, I have filed a complaint with the Better Business Bureau against Venmo and Hershey who displayed NOTHING but unfair business practices.Hershey responds to my request by the wrong name. That's being professional? Clearly not. It is extremely disappointing that you need BBB to resolve a matter that Hershey could have done, yet refuses to.
