My identity was compromised last October. 7 fraudulent charges were made on my Venmo account in 5 mins to a vendor that doesn't exist on the internet and I've never heard of. The 7 transactions were for 20 dollars apiece all made in the same 5 mins. My phone binged 7 times to let me know I was making purchases in California and I live in DC, so I reported it immediately. Reported my venmo card or account as compromised. I got a new card and new account number set up and Venmo issued me temporary credit to cover the funds that were stolen. Then 2 months later I got an email saying an investigation was done and that out of the 7 transactions, 3 were fraudulent. but 4 of them were authorized. So they will take the temporary credits they issued back. When I asked about the investigation they were rude, ugly, short, coy, and downright deceptive. They lied to me, ran me around, and just stopped responding. They never answered my question.My question is just common sense. They investigated 7 transactions. All exactly the same. Same time. Same place. Same merchant, same fraudulent report. But the body that did the investigation ruled 2 different ways on the exact same thing. And when I emailed and called and asked how that is, they were coy, rude, short, and dismissive like I didn't have clue. I even told them if you explain this to me at all, I'll give you the money back and keep being a user. I use Venmo a lot, like a lot. I like the service. The 100 or so dollars is not the end of the world to me, but it's the common sense of the thing and the way I've been treated and handled when asking simple questions. They basically told me to go fly a kite they don't have to explain anything they don't want too and demanded I make funds available to them to recover the temporary credits they issed. Its a hundred dollars in the balance, that's what this is over. I use this service daily, tons of movement on my account, i have a venmo card and use it at the store all the time, I really enjoy the service. But since they won't respond to me, there are plenty of other services just like them that I'll give my business too. This company doesn't give 2 cents about its users. It's shady, dishonest, and openly rude. That's my experience with them at least. My warning is don't be surprised if they steal from you. Because they want to, and will every opportunity they have.
