Sellers beware!! Venmo is the WORST pay system I've EVER dealt with as of yet. I'm only giving them one star because it's not possible to give them ZERO but really I think they deserve negative stars, to the max. Here's the story (and it can all be backed up by the facts because I have ALL the correspondence: I'm very new to using Venmo, though I had configured the app months ago but no need for it. Now, my sister has passed away and as the Estate's executor, I'm liquidating her assets so I finally had occasion to receive payment through Venmo. Well. Shocking...They LIED to 3 of my customers, told them that I had indicated that I had received three payments in error and they RETURNED their money to these three customers. Whattt????! I never said any such thing I only requested a bank transfer of the three valid transactions, so how they made this story up I will never know because when I ask them to explain they do NOT respond, they only say they will get back to me. On the same day, about 3 weeks ago, they told me, (and all of this is in writing and documented), something COMPLETELY DIFFERENT: that they had flagged my account for review because they could not process a bank transfer at my request and then FROZE MY ACCOUNT. They refuse to explain WHY they could not process the bank transfer, even though they had done one previously to the same bank account with no problem. This is unimaginable bad business as far as I'm concerned. in the end I dealt with it completely on my own with no help from Venmo as they were totally unresponsive, they only said that they would get back to me within five business days (?!?!?!?) by email which they did NOT honor. I had to contact them AGAIN on day 6 with no word from them. And even then, it took over another entire week for them to FINALLY unfreeze my account after I had gone through the verification process which I had tried to do in the very beginning but was rejected. In the end when I did it a second time I used the exact same images and this time it was accepted so, just yet another example of their total lack of efficiency. I resolved it by reaching out to the 3 persons, to ask them to be honorable and to pay me another way, which they did, thank goodness, because they already HAD my sisters things. Luckily they were honest people, no thanks to Venmo and their embarrassingly inadequate service. Needless to say, even though they have unfrozen my account I will NEVER again use their services.
