Ive had 3 separate horror stories with this app until finally just deleting it for good. 1. I was paid $1000 for my Macbook via Venmo. I used the instant cash out feature and it cashed out but then said it was “under review”. So I reached out to chat support who had no idea what was wrong or why the money was being held. I was told I’d “get a reply in 5-7 business days” so they’re now holding $1,000 for at least 7 days. How are you the largest money sending app (literally made my paypal) but offer NO LIVE SUPPORT? So 7 days go by and finally they send me an email asking for like 3 different forms of ID. I sent them all in. It took ANOTHER 7 DAYS for them to reply saying “okay we released it...you’ll see it in 4-5 business days” IT TOOK 21 DAYS FOR ME TO GET AN INSTANT DEPOSIT.2. Second issue I had to was when venmo wouldn’t let me add a single card or bank account to my venmo. I contacted support who told me it was a security issue and there was nothing they could do. A security issue with every debit/credit card me and my gf own and every bank I use? Then one day weeks later it randomly worked again no explanation. 3. The third and final straw. I paid my landlord $500 for rent and my account was frozen. I then got an email saying I was banned from using the service due to “suspicious activity”. I emailed back asking what suspicious activity I was doing (I made 3 transactions all month) and they reply “we can not disclose that info. Please do not reply to this email”What customer service bans people from money accounts and refuses to provide reasons why? What money sending service freezes your account for paying remt? Cash App, Zelle, and Google Pay are all lightyears better and have given me no issues.Please refuse using this app unless its for $2 or $5 venmoes to your friends for coffee. Your money is NOT safe with them.
