If I could give 0 or a minus number that would be more appropriate! I have been trying for a month to get my account back and unfrozen. I have spoken to a number of people, and each time they say it will take 5 to 7 business days to get a response. Someone was able to change the email for my account, and even though I have sent them my drivers license and passport a number of times, after a month, I STILL DON'T have any resolution. Do yourself a favor, NEVER USE VENMO! By far the worst experience I have ever had. I am not sure if I will EVER be able to get my money from my account.***Update. Now Venmo has told me that I somehow violated a user agreement, which they won't say what it was that I did. I am being penalized for their inability to keep the APP secure from hackers. The $505 in my account is now frozen, and it says "IF" I get my money back, it could take up to 6 months!!! They are nothing more than a scam company, that truly does not care about their customer service.
