venmo

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DO NOT TRUST

DO NOT TRUST, terrible service that lies to customers: Venmo cancelled my account and forfeited my final balance to the government without my consent and against multiple written statements in which I said I do not want anything happening to my account or the money I still have in it. This action was taken despite assurances from the customer support team that all my funds would be secure in my account, which I currently cannot access due to Covid/being outside of US territory. How is it okay that your company has a policy that "a user must be located within the U.S. to use our services", while also forcing them to log in to the same unaccessible account by a certain date so it wouldn't be suspended and all funds forfeited? And why promise that nothing would happen to the account when it actually did? This is deceit.

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Date of experience: Aug 04, 2021