This is the most frustrating and horrible banking service that I've ever delt with. So June 23rd my fiances mother sent us money via Venmo which I just set up. Immediately after that. My account was frozen I called that day they said I should receive a email within 3 days and expedited the process. June 28th comes still no answer this time I use the Venmo help form and get told 5-7 business days wait. July 11th comes I email them Again as it's then been 15 business days since the block occurred.Well I finally get an answer July 13th. Apparently my identity needed verification even though when I went to verify identity in the app it kicked me out saying "your all good". They asked for a copy of my state Id and my bank account that was connected to the account.I gave them that.Yesterday they emailed me and I missed it originally.Now they want a copy of my expired state ID to accept the unexpired state ID. I've always been taught to shread my expired state IDs. Right now they have my social security number,my bank statement,and my state ID. This is enough to prove my identity in every state or to steal my identity. Now I have had 4 PayPal accounts over the years. While all of them needed me to verify my identity this was a simple process that took at most 3 days. I've been dealing with Venmo now almost a month. Trying to get 20.00 out of the account. I asked them to send it back to my fiances mother. They said they were unable to. This is the most frustrating banking experience I have ever had. If I could give them zero stars they would be at zero. I will never use Venmo again as soon as I get the money back to his mother or in my account.
