I completely agree with everything written on these reviews. Venmo is the absolute WORST customer service I have ever experienced in my life. My account was frozen on August 3 due to fraud activity with over $500 in my account. It is now September 19 and my account is still frozen after multiple phone calls and multiple emails. I have done everything they’ve asked me to do. I’ve uploaded three different IDs verifying who I am reset my password and more. All they do is send you more emails asking you to verify more information while holding onto your money. I just made a phone call and was actually hung up on by a supervisor. His exact words “this conversation is not productive I am just going to end the phone call now.“ They are thieves, unkind, untrained and their resolution process is nonexistent. DO NOT USE THEM THEY WILL STEEL FROM YOU!!!!!
