I have had one main account I've been successfully using on Venmo for years. But I desired a second account to receive money from an online friend. Before creating this second account, I specifically looked up Venmo's policy regarding multiple accounts, and discovered that Venmo indeed allows for a second account. Excellent. But upon creating it, I was then immediately sent a hostile email regarding "recent activity that appears to be a violation of our User Agreement", before sending or receiving a single payment. The email contained zero information on any policy and no information on how to contact anyone. So I called Venmo customer service.First time I called spend 5 minutes entering all the information they asked, just to be hung up on.The second time I finally reached a customer service representative. The most incredible part is, the woman ("Julie M") I spoke to at Venmo customer service on 1/28/24 didn't know their own policy. If this company's representatives don't know their own policies, how on Earth are we supposed to? Are we supposed to read their minds?The cherry on top is that the customer service agent said she wasn't in contact with the team responsible for the suspension. Why does their customer service line even exist then? All I wanted to do was receive money as a normal user. I've replied to the email, but based on my current experience, I don't have high hopes.I seem to be far from alone in experiencing Venmo's shocking anti-user policies. Venmo requested a woman to upload her driver's license for "verification", only to permanently ban her for life. It was only when a real-life news station intervened that she was able to be unbanned: See ABC Baltimore's "Woman kicked off Venmo warns other users about keeping a balance".Further horror stories on Reddit cement the fact that Venmo appears to have now developed into an anti-user payment platform that threatens its users and should not be trusted with your funds.
