I'd give zero or negative stars if I could! I opened a Venmo account late in February 2024 in anticipation of splitting trip expenses with a friend. I didn't initiate any transactions. On 03/11/24, I happened to notice a bogus $70 payment to Comcast. I don't use Comcast! It was an ACH payment too, which means the scammer had my bank-account number, not my credit-card number. That's exactly the data I'd given to Venmo. Given the timing, I believe Venmo compromised my data. My credit union was great, and I got my money back. But Venmo proceeded to confirm my suspicions that the data breach was theirs. I couldn't figure out how to easily close my Venmo account in March, so I blanked out my bank data. On May 9, Venmo emailed me that my account had been suspended due to a failed payment. The only "payment," and it definitely wasn't initiated or authorized by me, had been to Comcast. Or maybe a scammer was trying a second payment. Or maybe Venmo called it that after noticing I had blanked out my bank data. When I emailed Venmo back, a customer-service rep insisted I had to provide official identification to confirm it's really me who's trying to unsuspend a suspended account. As if!!! I will never trust or use Venmo, and I'm telling everyone I know about my bad experiences with them.
