I received a payment for $2000 and immediately transferred into my checking account. Soon after my account was locked and Venmo said I needed to redeposit the $2000 because the payer filed a complaint of fraud. I spoke with the payer (a close friend) and he said he never did such a thing. Both our accounts were frozen and we do not understand why. We’ve both tried contacting CS but they make it impossible to talk with anyone or even submit a written request for help. I’ve never experienced such non-existent customer service anywhere. If there’s an error somewhere we’d like to fix it, but Venmo needs to explain.
