These other review and the 1.1 rating are spot on! I just closed my account. Hadn't used it in a while, needed to send some money to a family member, and the transaction kept failing. Trying to get support is a joke! I had called my bank first, and there were not seeing any declined transactions from Venmo. The contact us phone number points you to webpages, no way to talk to a human on the phone. Chatting with the AI bot took about 20 minutes to get into a queue of 32 people to chat with a human. Then the answer was "I do apologize but since the declines are automated by the system we are unable to overwrite it, or to push the payment to go through. I recommend trying a different funding source and waiting about 3 to 4 hours before attempting the transaction again. Let me know if there’s anything else I can do to help!" What kind of company refuses to help resolve a problem with their service? Goodbye Venmo.
