urbanoutfitters

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Address was autocorrected when placing…

Address was autocorrected when placing an order and I contacted Urban right away. Urban would not let me cancel or reroute. I called multiple times and even called the delivery carriers. The packages were delivered to the wrong address and Urban said I had to file a theft investigation with my local police department and dispute charges with my credit card company to get my money back. Urban would not help at all even though they knew the package was being delivered to the wrong address.

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Date of experience: May 29, 2020