urbanoutfitters

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First order I waited weeks for

First order I waited weeks for. Was a quality item and fair price and it was during lockdown so I thought ok took way longer than everyone else but give them a break. Did second order. A bath mat didn’t arrive, so I emailed. Got the most bored, disinterested, couldn’t care less member of staff EVER! And was told it will arrive in about TWO months and bye, like the style of OU, although some stuff is ridiculously priced but I feel like I’ve been STOLEN from charging g me for something that takes three months to arrive so clearly hasn’t even been manufactured or why three months? Joke. This amounts to theft in my opinion and I will never order from this take your money but make it clear they are bored when you ask a question company again. The worst shopping experience and total disregard for their customers.

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Date of experience: Jul 24, 2020