They sent me completely the wrong rug, in a bag that was filthy, ripped & torn, directly from an Indian factory. I contacted customer services to complain and was told (after 3 months of to-ing & fro-ing via email/online chat & phone to try and speak to someone who actually understood the situation) that I'd have to return the rug that I had been sent, in error, to the post office/in store. I felt it was totally unreasonable to expect me to carry a heavy rug, that I didn't even order, all the way to the post office/store and insisted that a courier come and collect it. The customer service teams' response was basically: we don't care that we sent you the wrong item ~ return it or we'll charge you! Charming treatment of a loyal customer who has spent a great deal of money with the company...not any more.
